News for 'call centre'

Bengal polls: Can BJP breach Mamata's southern stronghold this time?

Bengal polls: Can BJP breach Mamata's southern stronghold this time?

Rediff.com29 Apr 2026

West Bengal's final phase of assembly elections focuses on the TMC's southern stronghold, where the BJP aims to make inroads. The outcome will determine whether Mamata Banerjee's party retains its dominance or if the BJP can secure a path to power.

Corporate India's Conduct Conundrum: Bridging Policy and Practice

Corporate India's Conduct Conundrum: Bridging Policy and Practice

Rediff.com29 Apr 2026

Recent controversies at major IT firms like TCS and Infosys have highlighted a persistent gap between workplace conduct policies and their implementation in corporate India. While companies assert zero tolerance for harassment and discrimination, employees and experts point to uneven enforcement and the need to embed ethical behaviour into organisational culture.

Financial Crimes Decline Due To Agency Action: ED

Financial Crimes Decline Due To Agency Action: ED

Rediff.com1 May 2026

The Enforcement Directorate (ED) reports a decline in traditional financial crimes due to sustained investigative actions and government initiatives, while highlighting emerging challenges like cryptocurrency fraud and terror financing.

Centre to evacuate Indians from Gulf; IndiGo to operate 10 Jeddah flights

Centre to evacuate Indians from Gulf; IndiGo to operate 10 Jeddah flights

Rediff.com3 Mar 2026

Union Minister Pralhad Joshi assures that the Indian government is prepared to bring back Indians stranded in the Gulf region due to the Iran-Israel conflict and disruptions in Dubai, emphasizing citizen safety as the top priority.

Banerjee Alleges BJP's Rs 1,000 Crore Deal to Oust TMC

Banerjee Alleges BJP's Rs 1,000 Crore Deal to Oust TMC

Rediff.com12 Apr 2026

West Bengal Chief Minister Mamata Banerjee has accused the BJP of striking a Rs 1,000-crore deal to unseat the Trinamool Congress (TMC) from power in the state, alleging bribery, manipulation of electoral rolls, and disrespect towards women by central forces.

Kiara? Priyanka? Alia? Who Aced The Met Gala Look?

Kiara? Priyanka? Alia? Who Aced The Met Gala Look?

Rediff.com29 Apr 2026

Met Gala 2026 is almost here and if there's one thing we know, it's that Indian celebs don't just attend, they make fashion history.

VHP Demands Action Against Radical Networks Amid Delhi Attack Claims

VHP Demands Action Against Radical Networks Amid Delhi Attack Claims

Rediff.com22 Apr 2026

The Vishva Hindu Parishad (VHP) has alleged a rise in targeted attacks on Hindus in Delhi, demanding a high-level review and the formation of a special task force to counter radical networks.

Delhi Boy Stabbed: Four Juveniles Arrested After Mayur Vihar Attack

Delhi Boy Stabbed: Four Juveniles Arrested After Mayur Vihar Attack

Rediff.com13 Apr 2026

A minor boy was stabbed by four juveniles in Delhi's Mayur Vihar. All the accused have been apprehended by the police. The incident occurred due to old enmity.

NRAI Licence Row: MP HC Directs Centre To Clarify Status

NRAI Licence Row: MP HC Directs Centre To Clarify Status

Rediff.com21 Feb 2026

Madhya Pradesh High Court seeks Centre's clarification on NRAI licence status, orders release of 1,000 cartridges each to shooters.

Must-Learn Leadership Lessons From HDFC Bank's Aditya Puri

Must-Learn Leadership Lessons From HDFC Bank's Aditya Puri

Rediff.com30 Apr 2026

Aditya Puri is one of the cleanest examples we have, in Indian corporate history, of a leader who understood early that the measure of his work was not what happened while he was in the chair. It was what would keep happening when he was no longer there, says Suresh M K.

Behind The Crown: Miss India Winners Show Their Real Side

Behind The Crown: Miss India Winners Show Their Real Side

Rediff.com29 Apr 2026

Femina Miss India World 2026 Sadhvi Sail, first runner-up Rajnandini Pawar and second runner-up Sree Advaita open up about breaking stereotypes and why pageantry is more than just the crown.

Geopolitical Risks Could Push Jio Platforms IPO to H2 FY27

Geopolitical Risks Could Push Jio Platforms IPO to H2 FY27

Rediff.com29 Apr 2026

Reliance Industries' digital arm, Jio Platforms, may see its initial public offering (IPO) delayed to the second half of fiscal 2027, according to CreditSights. The delay is primarily attributed to ongoing geopolitical tensions in the Middle East, which could impact market conditions and investor sentiment.

Banerjee Accuses BJP of Religious Division and Unfulfilled Promises

Banerjee Accuses BJP of Religious Division and Unfulfilled Promises

Rediff.com16 Apr 2026

Trinamool Congress leader Abhishek Banerjee criticised the BJP over the proposed Uniform Civil Code and the delay in recognising the Kurmali language, accusing the party of dividing people and making false promises.

'Equity Investing In Good Shape And Fashionable As Ever!'

'Equity Investing In Good Shape And Fashionable As Ever!'

Rediff.com29 Apr 2026

'In India's case, an extended earnings slowdown accompanied by rich valuations have dimmed returns since late 2024.'

Why Am I Being Demoted, Asks Pluto

Why Am I Being Demoted, Asks Pluto

Rediff.com2 May 2026

'If planets are, as many of your own geophysicists argue, bodies shaped by their own gravity and expressing internal processes, then by that measure, I am not an exception.'

US Trying To Patch Up Ties With India

US Trying To Patch Up Ties With India

Rediff.com16 Apr 2026

US President Donald Trump's call to Prime Minister Narendra Modi signals a concerted effort to reset strained Washington-New Delhi ties, with a focus on 'big-ticket' energy and trade deals, including increased Indian imports of US LNG and LPG, and potential cooperation on small modular reactors.

Bernstein Urges India To Accelerate Structural Reforms

Bernstein Urges India To Accelerate Structural Reforms

Rediff.com23 Apr 2026

Brokerage Bernstein has warned Prime Minister Narendra Modi that India risks squandering recent economic gains unless it accelerates structural reforms, particularly in jobs, manufacturing and innovation.

NCW Submits Recommendations For Acid Attack Victim Support

NCW Submits Recommendations For Acid Attack Victim Support

Rediff.com22 Apr 2026

The National Commission for Women (NCW) has submitted a comprehensive set of recommendations to various central ministries, outlining a survivor-centric framework to enhance care, justice, and rehabilitation for acid-attack victims.

Vote Is My Only Weapon, Blunted As It May Be

Vote Is My Only Weapon, Blunted As It May Be

Rediff.com2 May 2026

I wonder if I can rest assured -- before the election ink on my finger fades -- that my home state is at the threshold of a better future, wonders Vice Admiral Biswajit Dasgupta (retd).

FBI chief Kash Patel sues 'The Atlantic' for $250 mn over drinking row

FBI chief Kash Patel sues 'The Atlantic' for $250 mn over drinking row

Rediff.com21 Apr 2026

FBI director Kash Patel has escalated his war with the media by filing a massive $250 million defamation lawsuit against The Atlantic and reporter Sarah Fitzpatrick.

Phunchuk Stobdan: Icon Of India's Territorial Integrity

Phunchuk Stobdan: Icon Of India's Territorial Integrity

Rediff.com23 Apr 2026

Phunchuk Stobdan's forte was candour and strong views on India's defence. Naturally, India's adversaries were in awe of him, fearing his views and unyielding stand on boundary issues, remembers Tarun Vijay.

Saini Criticises Punjab's Instability, Pledges Haryana's Industrial Advancement

Saini Criticises Punjab's Instability, Pledges Haryana's Industrial Advancement

Rediff.com1 May 2026

Haryana Chief Minister Nayab Singh Saini criticises the AAP-led Punjab government for political instability and lack of industrial development, while promoting Haryana's investor-friendly policies and industrial growth initiatives.

Paddy Bonus: Stalin Vs Sitharaman

Paddy Bonus: Stalin Vs Sitharaman

Rediff.com13 Apr 2026

The finance ministry has clarified that its letter to state chief secretaries, urging them to align their bonus policy to promote pulses, oilseeds, and millets, was an advisory and not a directive. This clarification comes in response to Tamil Nadu Chief Minister M K Stalin's criticism, who called the advisory a 'treacherous act against farmers'.

4 injured in violent clashes inside Germany gurdwara

4 injured in violent clashes inside Germany gurdwara

Rediff.com21 Apr 2026

A clash between two groups at a gurdwara in Moers, Germany, resulted in injuries to four people and prompted a large-scale police response.

Bengaluru: Students forced to remove sacred thread during CET; probe ordered

Bengaluru: Students forced to remove sacred thread during CET; probe ordered

Rediff.com25 Apr 2026

A controversy has erupted in Bengaluru after five Brahmin students were allegedly forced to remove their sacred thread at Krupanidhi College during the Common Entrance Test (CET). Students claim invigilators demanded the removal of the sacred thread despite previous government assurances that it would not be required.

Why Mamata Banerjee Is Confident Of TMC's West Bengal Win

Why Mamata Banerjee Is Confident Of TMC's West Bengal Win

Rediff.com21 Apr 2026

West Bengal Chief Minister Mamata Banerjee asserted that the TMC will return to power for a fourth term, urging opposition parties to unite against the BJP-led NDA government at the Centre. She criticised the BJP's chargesheet against the TMC and alleged corruption in the Haldia dock complex. Banerjee also questioned Prime Minister Modi's claim of being the BJP candidate in all West Bengal seats.

Tamil Nadu defeats Delhi: Stalin on women's quota bill's rout in LS

Tamil Nadu defeats Delhi: Stalin on women's quota bill's rout in LS

Rediff.com17 Apr 2026

Tamil Nadu Chief Minister M K Stalin has claimed victory for the state after the Constitution Amendment Bill was defeated in the Lok Sabha. Stalin criticised the Centre's handling of the Women's Reservation Bill and delimitation process, accusing the BJP of prioritising political gain over fairness and consultation.

Iranian Art Exhibition Honours Children Killed In School Bombing

Iranian Art Exhibition Honours Children Killed In School Bombing

Rediff.com23 Apr 2026

An art exhibition in New Delhi showcased drawings by children killed in a school bombing in Iran, offering a poignant reminder of the human cost of conflict.

Ensure no harm to Harbhajan, family: HC to Punjab govt

Ensure no harm to Harbhajan, family: HC to Punjab govt

Rediff.com1 May 2026

The Punjab and Haryana High Court has directed the Punjab government to ensure the safety of Rajya Sabha MP Harbhajan Singh and his family, following his defection from AAP to BJP and subsequent protests outside his residence.

Delhi Police To Investigate Hospitals Denying Treatment To Assault Victim

Delhi Police To Investigate Hospitals Denying Treatment To Assault Victim

Rediff.com27 Apr 2026

Delhi Police has formed a team to investigate allegations that two government hospitals and a private hospital refused immediate treatment to a woman advocate who was allegedly assaulted by her husband.

Air India banks on artificial intelligence to cut call centre costs

Air India banks on artificial intelligence to cut call centre costs

Rediff.com20 Jun 2024

Air India's use of artificial intelligence (AI) has had a huge impact on the airline major's call centre volumes and the technology integration has reduced costs by 100 times, a senior company executive said on Wednesday. The airline launched its own chatbot AI.g, earlier known as Maharaja, in May 2023. The chatbot has answered approximately two million queries since its launch, handling 93 per cent of customer inquiries without needing to pass them on to call centre agents, said Sathya Ramaswamy, Chief Digital and Technology Officer, Air India.

Why Abhishek Banerjee Accuses BJP Of False Promises

Why Abhishek Banerjee Accuses BJP Of False Promises

Rediff.com21 Apr 2026

TMC leader Abhishek Banerjee criticised the BJP for not fulfilling its promises, highlighting the continuation of West Bengal's welfare schemes and challenging the BJP to match them in their ruled states.

'Betrayed again': Modi accuses TMC of denying Bengal women 33% quota

'Betrayed again': Modi accuses TMC of denying Bengal women 33% quota

Rediff.com19 Apr 2026

Prime Minister Narendra Modi has accused the Trinamool Congress (TMC) of betraying women by obstructing the passage of the Constitution (131st Amendment) Bill, 2026, which aimed to reserve 33 per cent of seats in Parliament and state assemblies for women. Modi asserted that women in West Bengal would punish the TMC in the upcoming assembly elections.

Stalin burns copy of delimitation bill, terms it 'black law'

Stalin burns copy of delimitation bill, terms it 'black law'

Rediff.com16 Apr 2026

Stalin ignited protests against the proposed delimitation bill, branding it a 'black law' that threatens the rights and interests of the Tamil people, leading to widespread demonstrations across the state.

Supreme Court Orders Probe Into Attack On Woman Advocate

Supreme Court Orders Probe Into Attack On Woman Advocate

Rediff.com27 Apr 2026

The Supreme Court has directed the Delhi Police to investigate the brutal assault on a woman advocate, allegedly by her husband, and has asked for a senior officer to lead the probe. The court also addressed concerns about hospitals refusing the victim admission and directed financial assistance.

Sonia slams Centre's silence on Khamenei's killing

Sonia slams Centre's silence on Khamenei's killing

Rediff.com3 Mar 2026

Sonia Gandhi has criticised the Modi government's silence on the assassination of Iran's Supreme Leader, arguing it raises doubts about India's foreign policy direction and credibility.

Delhi Advocate Battles For Life After Husband's Attack

Delhi Advocate Battles For Life After Husband's Attack

Rediff.com27 Apr 2026

A 38-year-old woman advocate in Delhi is fighting for her life after being attacked by her husband, with her family alleging years of domestic violence and a property dispute as contributing factors.

Sivagiri Mutt Head Calls for Equal Political Representation for Backward Communities in Kerala

Sivagiri Mutt Head Calls for Equal Political Representation for Backward Communities in Kerala

Rediff.com14 Mar 2026

Sivagiri Mutt head Swami Satchidananda has voiced concerns over the lack of adequate representation for backward communities in elections by political parties in Kerala, India. He also welcomed the Kerala High Court decision disqualifying the leadership of the SNDP Yogam.

PT Usha calls for athlete-first policies in Indian sports administration

PT Usha calls for athlete-first policies in Indian sports administration

Rediff.com16 Mar 2026

IOA President PT Usha emphasises the importance of athlete-centric policies in Indian sports administration, highlighting the need for prioritising athlete welfare and development.

Wedding Party Brawl Turns Fatal: Tavern Worker Killed in Faridabad

Wedding Party Brawl Turns Fatal: Tavern Worker Killed in Faridabad

Rediff.com15 Apr 2026

A tavern employee in Faridabad was allegedly beaten to death by members of a wedding procession after he refused to serve them alcohol. Police are investigating the incident and searching for the suspects.